FAQS

Are you currently delivering?

Yes, we are currently delivering all over Pakistan while ensuring the highest health and safety measures to ensure your well-being. Please expect a slight delay with deliveries subject to the delivery area and contact us for any further information.

What are the delivery timings?

Delivery timings are 3 – 5 working days for all major cities and up to 7 working days for remote areas within Pakistan,

Please note given the current ongoing circumstances, deliveries may face an extended lead time.

Can I edit my order?

Yes, once you have placed your Order, kindly contact us through the various channels available and we will be happy to edit your Order provided it has not already been processed.

Please contact us +923311288034

Alternatively, you can also reach out to us via Facebook/Instagram messenger:

https://www.facebook.com/Skincareglobal/

https://www.instagram.com/skincareglobal/

Can I cancel my order?

You may cancel your Order at any time before the Order has been processed. In case of your Order being processed and still wanting to cancel the Order, kindly contact us on the channels listed below, and we will cancel the Order for you.

Please contact us +923311288034

Alternatively, you can also reach out to us via Facebook/Instagram messenger:

https://www.facebook.com/Skincareglobal/

https://www.instagram.com/skincareglobal/

How do I track my order? (On Hold)

You can track the Order using the tracking ID provided in your Order confirmation email through the courier portal. Alternatively, you can contact us directly and provide us with your Order number, and we will be glad to help track your Order for you.

The payment gateway doesn’t work, what should I do?

For your ease and comfort, we have multiple payment gateways added to our checkout. If you face any trouble with a specific payment gateway, please try an alternate option. If the issue persists, please contact us +923081208000

Alternatively, you can also reach out to us via Facebook/Instagram messenger:

https://www.facebook.com/Skincareglobal/

https://www.instagram.com/skincareglobal/

Can I exchange the product?

Kindly View our Return and exchange Policy.

Are your products safe to use?

Yes, all our products are clinically approved and free of animal cruelty.